Klabin

The fourth reference case concerns a large industrial company in the pulp and paper sector, with nationwide operations and production units in several Brazilian states. The company is pursuing a journey of technological modernization and industrial cybersecurity, focused on protecting and ensuring the availability of its automation (OT) environments and information technology (IT) systems, seeking to integrate operational efficiency and process security in real time.

In this context, the company identified the need to deploy a unified, highly reliable monitoring platform capable of supervising the critical automation and IT infrastructure, ensuring proactive failure detection, visibility into asset performance and traceability in compliance with international security standards such as ISA/IEC 62443, NIST 800-82 and ISO/IEC 27001.

Target Solutions was hired to carry out the full deployment of Zabbix and provide specialized consulting, training and technical support services, according to the technical scope defined by the company’s Automation Technology area.

Challenges and Objectives

The main challenge was to structure a monitoring solution capable of meeting the demands of both industrial and corporate environments at the same time, while respecting the company’s operational security standards and the strict access controls on OT networks.

The environment had multiple legacy systems, a wide variety of devices and the need for secure integration between automation networks, servers and corporate applications.

The project’s objectives were:

Unify the monitoring management of servers, network assets and industrial systems;
Detect and alert on incidents proactively, reducing response time and increasing operational availability;
Strengthen information security and technical governance through auditability, standardization and access control;
Train the internal team to operate and expand the environment autonomously and securely.

Implemented Solution

Target Solutions, an official Zabbix partner, carried out the complete deployment of the solution, combining software engineering best practices and industrial cybersecurity.

The technical scope included:

Remote installation and configuration of the Zabbix environment, with dedicated application and MariaDB database servers;
Integration with corporate LDAP and automatic discovery of SNMP devices;
Configuration of specific templates for monitoring Linux and Windows servers, network equipment, Dell and HPE servers, Hyper-V environments, MSSQL databases and devices monitored via ICMP;
Deployment of Grafana, integrated with Zabbix, with custom dashboards for availability, performance and capacity indicators;
Corporate technical training, with 40 hours of online classes taught by certified Zabbix instructors, qualifying up to 10 professionals to operate and maintain the tool;
On-demand consulting, with 40 additional hours for fine-tuning, automation, alert customization and creation of new dashboards;
Specialized 8×5 technical support, ensuring operational continuity and ongoing evolution of the environment.

All work was carried out in compliance with the company’s internal industrial safety standards and procedures, including NR-10, NR-12 and NR-35, ensuring full compliance with the access, integrity and traceability requirements of the activities performed.

Results and Benefits

The Zabbix deployment consolidated a centralized, highly reliable monitoring layer, integrating industrial operations and IT information into a single management view. The main results achieved include:

Continuous monitoring of 100 critical assets, including automation servers, network equipment and industrial applications;
Creation of executive dashboards with availability and performance indicators, allowing real-time tracking of OT and IT environments;
Standardization of operational alerts and capacity reports, ensuring predictability and efficiency in resource planning;
Shorter incident detection and response times, thanks to automated notifications by email, SMS and Telegram;
Adoption of ITIL and industrial cybersecurity practices, strengthening technical governance and compliance with internal and external audits;
Effective training of the internal team, which now operates and evolves the solution autonomously, with specialized technical support from Target Solutions.

Beyond the operational gains, the Zabbix implementation came to directly support the company’s industrial cybersecurity strategy, expanding its capacity for supervision, risk mitigation and incident response in the automation environment.

Strategic Impact

The partnership with Target Solutions enabled the industrial company to reach a new level of visibility, governance and operational security, integrating monitoring into control, maintenance and compliance processes.

The project reinforced the importance of having a certified partner experienced in critical industrial environments, ensuring that Zabbix was deployed in line with corporate standards and information security best practices.

The solution now forms the basis for future developments — such as monitoring of production processes, failure prediction and automated incident response — consolidating the Zabbix platform as an essential element of the company’s digital transformation and industrial cybersecurity journey.

Conclusion

These projects demonstrate Target Solutions’ ability to act as a strategic partner in implementing and sustaining enterprise Zabbix solutions, combining technical expertise, agile methodology and proven experience in complex, highly critical environments.

A track record of successful deliveries reinforces the trust of large organizations in choosing Target as a provider of excellence in Zabbix services, delivering innovation, stability and tangible results for their businesses.

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Frequently Asked Questions

What is AIOps?

AIOps, or Artificial Intelligence for IT Operations, is a technology that uses machine learning and big data to improve IT operations. It gathers data from multiple devices on a network and analyzes it in real time using machine learning models trained to identify specific problems and predict potential issues before they arise.

How does AIOps work?

AIOps works by ingesting large volumes of data from IT assets — such as logs, metrics and network traffic — and then applying machine learning algorithms to analyze that data in real time. AIOps systems recognize patterns, detect anomalies and correlate events across the infrastructure to identify problems and predict potential failures before they affect end users.

What is the IAOps tool?

IAOps is a complete automation platform that, through the use and implementation of AIOps technology, offers the following characteristics:

An integrated platform that simplifies operations;
Automatic problem detection and resolution;
Less dependence on multiple tools;

What are the main features of IAOps?

With automation as its main focus, IAOps provides key features such as:

Intelligent automation: proactive detection of incidents before they impact operations (integration);
Event correlation: real-time analysis to reduce false positives and duplicate alerts (noise reduction);
Unified dashboard: centralized monitoring with predictive insights and full visibility;

What are the benefits of using IAOps?

The IT department of any large company today faces complex management and operations challenges, given how much each company's service delivery depends on IT infrastructure to reach its customers, and given the growth and heterogeneity of that infrastructure's components, for example:

Explosion of monitoring tools: operations overloaded with multiple tools generating alerts, making centralized management difficult;
Dependence on proprietary vendors: proprietary solutions create exit barriers, making migrations and innovation harder;
Too many alerts and false positives: a high volume of irrelevant alerts increases the workload and distracts teams from critical incidents.
Reactive problem resolution: teams are stuck in a reactive operations model, where incidents are only resolved after significant impact.

IAOps provides an intelligent monitoring platform that consolidates multiple sources of information and alarms, delivering higher performance in identifying and resolving incidents, increasing the efficiency of monitoring and managing IT and network infrastructure, reducing problem resolution time and increasing service availability — and, as a result, the satisfaction of customers and end users.

How can a small service provider benefit from adopting IAOps?

A small service provider, or ISP, faces growing complexity due to its own network infrastructure and to operations and monitoring systems that keep getting larger, the result of diverse platforms and vendors, legacy systems and so on.

Below are just a few examples of problems that the IAOps platform can solve better for a small service provider, or ISP:

Lack of integrated visibility: the difficulty of unifying data from different systems prevents a clear view of the infrastructure, hurting the ability to anticipate problems;
High costs of manual intervention: the need for constant monitoring and manual problem resolution increases operating costs;
SLA compliance and penalties: significant penalties for failing to meet SLAs, caused by delays in detecting and resolving incidents.

With that, IAOps enables benefits such as:

Shorter problem resolution time;
Higher service availability;
Better end-customer satisfaction;
Lower subscriber loss (churn);
Lower operating costs;

What practical operational results can I achieve with the IAOps platform?

IAOps enables benefits such as:

Lower mean time to detect (MTTD): fast, real-time problem detection, reducing reaction time before impact;
Lower mean time to resolve (MTTR): automated fixes, allowing incidents to be resolved faster and improving SLAs;
Automation of repetitive processes: routine tasks are automated, freeing the team to focus on strategic activities.
Fewer false positives: intelligent alert filtering, reducing unnecessary alerts and focusing on critical problems.

Does IAOps support Zabbix?

Target IAOps offers ready-made crawlers for integration with Zabbix and other monitoring and observability systems.

What is the IAOps implementation process like?

IAOps implementation is divided into 4 main stages, customized to each customer's needs:

Integration;
Collection and Research;
Automation;
Results Generation;

What is an IAOps Crawler?

The Crawler is the solution component that lets IAOps interact with the other third-party systems and tools involved in operating the customer's network.

What kinds of tools and systems can be added to IAOps to improve network and IT operations?

A variety of monitoring, inventory and information-processing tools can be integrated through Crawlers to help increase the solution's efficiency: observability tools, fault management and ticketing, communication, IT service management (ITSM), CRM, inventory, etc.

Which tools are these?

Target IAOps offers a long list of ready-to-use crawlers for integration with a wide range of systems and platforms, such as Zabbix, Datadog, AppDynamics, IBM Netcool, Splunk, Grafana, GoogleChat, MS Teams, Slack, Discord, Pagerduty, GitHub, Voalle, Service.now and others.

What is the IAOps pricing model?

There is an initial setup fee covering the installation, configuration and activation of IAOps.

For integration with each of the customer's tools, the use of existing Crawlers and the development of new Crawlers should be considered, and their complexity may vary according to the type of integration.

A monthly subscription is calculated based on the number of monitored hosts. Hosts include network devices – routers, switches, access points, firewalls, etc. – and servers – application, database and log servers, for example.

Software development sprints can be contracted to customize or add features.

How do I get an IAOps quote?

Fill out the contact form on our website and we will get in touch to define the scope needed to prepare the quote.